Effective Date: Aug 6,2025 TWL Elevare Licensed Behavior Analyst PLLC (“Elevare ABA”)
TWL Elevare Licensed Behavior Analyst PLLC (“Elevare ABA,” “we,” “us,” or “our”) owns and operates this website and any associated services (collectively, the “Site”). We are committed to protecting the privacy of individuals who use our Site or receive services from us.
This Privacy Policy outlines how we collect, use, disclose, and protect your personal information—including Protected Health Information (PHI)—in accordance with federal law (HIPAA, HITECH) and New York State privacy laws, including the New York State Department of Health regulations and Mental Hygiene Law Article 33.
By accessing or using our Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.
1. Information We Collect
a. Personal Information
We may collect information you provide directly, such as:
- Name, email, phone number, address
- Insurance and funding information
- Intake and inquiry forms
- Clinical or health-related data provided during service inquiries or sessions
b. Non-Personal Information
This includes information automatically collected, such as:
- Browser and device type
- IP address and geolocation
- Website usage patterns
- Cookies and analytics (e.g., Google Analytics)
This data is used to operate and improve the Site and does not directly identify you.
c. Protected Health Information (PHI)
If you submit intake forms or engage in services, we collect and process PHI (e.g., diagnostic, treatment, behavioral data). PHI is handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and New York Mental Hygiene Law.
2. How We Use Your Information
We use your information to:
- Provide ABA services and care coordination
- Process service requests or schedule appointments
- Respond to inquiries or communications
- Comply with legal and regulatory requirements
- Secure and improve our systems and Site functionality
- Support billing and insurance processes, if authorized
We may also use de-identified data for analytics, quality improvement, or internal research.
3. Sharing Your Information
We do not sell your personal or health information.
We may share your information with:
- Licensed clinicians and administrative staff at Elevare ABA
- Third-party vendors (e.g., hosting providers, EMR systems) under HIPAA-compliant agreements
- Insurance companies, Medicaid, or funding sources with consent
- Government agencies if legally required (e.g., OPWDD, NYS OMH, or pursuant to subpoenas)
- Other providers with your written authorization
- Emergency responders or public health authorities in accordance with New York law during emergencies
4. Use of Cookies and Tracking Tools
We may use cookies and analytics tools (such as Google Analytics) to understand user behavior and improve the Site. You may disable cookies in your browser settings, though doing so may limit functionality.
5. Safeguards and Data Security
Elevare ABA implements physical, administrative, and technical safeguards in compliance with:
- HIPAA Privacy and Security Rules
- New York State Department of Health regulations
- Mental Hygiene Law (MHL) §33.13 (confidentiality of clinical records)
Examples include:
- Encrypted forms and communication platforms
- Access controls for clinical staff
- Secure storage of electronic and paper records
- Regular staff training on privacy practices
However, no system is 100% secure, and the use of internet-based services involves some risk.
6. Your Rights Under New York & Federal Law
You have the right to:
- Access and request a copy of your PHI
- Request corrections to your records
- Request restrictions on certain uses and disclosures
- Receive an accounting of disclosures of your PHI
- File a complaint with Elevare ABA or the U.S. Department of Health and Human Services
To exercise these rights, contact: privacy@elevareaba.com
Under New York Mental Hygiene Law §33.16, you also have specific rights regarding access to behavioral health records, including the right to appeal a denial of access.
7. Children’s Privacy
Information about minors is only collected with parental or guardian consent. Our Site is not intended for use by children under age 13. We comply with the Children’s Online Privacy Protection Act (COPPA) and relevant New York child protection statutes.
8. Data Retention
We retain personal and health information as required by:
- HIPAA (typically 6 years from the last date of service)
- New York law (e.g., 6+ years for minor clients, or until the client turns 21)
Records may be retained longer if necessary to comply with audits, legal obligations, or clinical needs.
9. Links to Third-Party Sites
This Site may contain links to external websites not operated by Elevare ABA. We are not responsible for the privacy or security practices of those sites. Please review their privacy policies separately.
10. Changes to This Policy
We may revise this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of the Site after any update constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact:
Privacy Officer TWL Elevare Licensed Behavior Analyst PLLC Email: info@elevareaba.com